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Most frequent questions and answers​

Once you have placed your order, we will send you a confirmation email to track the status of your order

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support through the Contact Us Page.

We currently ship only within kenya

For shipping outside Kenya  please reach out to our support through our helpdesk.

  • You can purchase on our website using mpesa .
  • We also accept Cash on Delivery method within the nairobi county 
  • We additionally offer support for Paypal and debit / visa cards 
  • You can choose these payment methods at checkout.

We do accept returns in respect to the following conditions:

  •  The item must have been sold on our online store
  • The item shouldn’t have been used in any way
  • The return or exchange request is made within 15 days of delivery
  • The return is made within 15 days of the return or exchange request
  • To ask for a return, please contact our support using our helpdesk

Returns within Nairobi County are free. 

Returns from outside of Nairobi  are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details.

Our support team is live 24/7 waiting to answer your questions . Kindly feel free to contact one of our team members via the contact Us page

You can only purchase items from our thetigerly website {} 

Kindly be patient while purchasing from our site . The order number will be availed after making a purchase at the checkout and also an email message will be sent at your inbox with further details 

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